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Reservations

Formulario de Reservación

Many people have found a place on the beaches of Cancun and the Riviera Maya, but no one can match the world class signature hospitality of Sunset World Resorts.

For us it’s all about the experience. We have a passion for sharing the treasures and pleasures of the Yucatán Peninsula, the place we call home. We combined our luxury accommodations with travel services, offering you access to yachts, ocean sport rentals, spas, and restaurants to transform your vacation moments into lasting memories.

Sunset World Group Announces Latest Renovations to its Iconic Hacienda Tres Ríos Hotel

Sunset World Group’s Hacienda Tres Ríos hotel continues to enhance and elevate its hospitality offerings with recent renovations designed to provide greater comfort, exclusivity, and well-being for its members and guests.

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Sunset World Experiences

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A charming Mediterranean-style resort offering a variety of motorized water sports and private yacht expeditions.

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Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020

Privacy Notice

I. Responsible for the protection of your personal data.

Vacacionando.com S.A. de C.V. (Vacacionante.com), with address in Boulevard Kukulcán, km 7.0, Plaza La Hacienda, Local 25-A, Benito Juárez, C.P. 77500, Cancún Quintana Roo, Mexico, is responsible for the collection and use of the personal data required from the customers, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

The personal data and documents collected from our customers at the resorts, in our websites or by phone, will be used to start, management and maintenance of our services and to send discounts, offers and promotions in terms of what is stated in this section.

A) GENERAL DATA

The general data requested in our forms such as: name, phone number, e-mail, date of birth, job, home city, national identity document or passport will be used for the following essential purposes:

  • Provide all our services;
  • Include the information of our customers in our systems and databases to provide and administrate the services contracted;
  • For the purchase of travel certificates;
  • For the acquisition of vacational package subsidized by Sunset World Resorts Vacational Club;
  • To assign numbers of travel certificates and access codes to those customers that join and use the programs and services operated in our different websites listed in section VII of this privacy notice;
  • To comply with the different laws that regulate our services and activities;
  • To create the electronic and paper files of our guests and customers;
  • To attend complains, doubts and provide information to our customers, related to travel reservations or cancellations received by our Call Center;
  • To confirm, verify, correct and update the personal data;
  • For the administration of the services provided;
  • For the charge of our services and the collection efforts with respect to receivables that are not paid when due;
  • In order to do the charges on-line of the services and programs paid with credit card;
  • To charge any extra charges or additional fees for extra services contracted by our clients; and,
  • For the proper identification of our guests and customers.

Additionally, this information can be used for the following non-essential purposes:

  • To send our customers offers, discounts, special fees and other benefits;
  • For statistical purposes; and,
  • For promotional and marketing purposes.

B) FINANCIAL AND PATRIMONIAL ASSETS DATA

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our guests and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore, additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI).

According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore, in compliance with the law, we will request your express authorization in written at the moment of the data collection.

III. Data transfer.

The personal data collected by “Vacacionante” can be transfer to companies that help to provide some of the services requested by our customers. These data transfer is necessary to comply with the contract and therefore express consent is not necessary for these transferences.

Out of these cases and unless one of the provisions stated in article 37 of the LFPDPPP and in the provision contained in article 49 of the GDPR are met, the data provided by our guests, customers or vacation members club, will not be transferred under any circumstances to third parties.

IV. Brands property of Vacacionante.com.

¨Vacacionante¨

It will be able to offer its vacation packages through the following brands it owns:

  • Vacacionante
  • Caribbeanvacay.com
  • Partiu Caribe

V. Use of images.

Events:

In order to document and communicate information about the activities and events held throughout the year in the company, as well as news “Vacacionante” can use, print, reproduce and publish the images of our guests, members and customers and their friends or family that attend our activities in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by “Vacacionante”.

Competitions, delivery of gifts or promotions:

In order to document and communicate information about the activities, events and contests in which the users subscribed to our social networks or websites, “Vacacionante” can use, print, reproduce and publish the images of the winners of our contests and/or participants of events in all its manifestations, performances, editions, phonograms, videograms and emissions for the purposes indicated. Apart from these cases “Vacacionante” will not disclose or commercially exploit the images.

Secondary Purposes

The information that we collect from our guests, members and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and “Vacacionante”. When “Vacacionante” pretends to use the images for these purposes, the company will request your express authorization in written before its use.

VI. Restrictions on the use or disclosure of personal data

In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, if our customers do not wish to receive communications or advertising by Vacacionante at any time they can: Subscribe their data in the “do not call list” (REPEP for its acronym in Spanish), administrated by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or, send an email to the address datosvacacionando@mxrru.com requesting stop being contacted for these purposes.

VII. Rights of access, rectification, cancellation and opposition, and withdrawal of consent

As stated in the Federal Personal Data Protection Law and in the General Data Protection Regulation, customers may request the access, rectification, cancellation, oppose to the use of their personal data provided to the responsible, or revoke their consent. Their request will be answered by our Privacy Officer, through this email address: datosvacacionando@mxrru.com

To exercise these rights of access, rectification, cancellation, opposition, and to revoke the consent, the following procedure must be followed:

  • Send an email to the address datosvacacionando@mxrru.com, with your full name, your legal or commercial relationship with “Vacacionante” (for example guest or customer), and if you want to exercise your right of access, rectification, cancellation, opposition or revoke your consent.
  • Fill the application form that our Privacy Officer will send you, identifying the data on which you request the access, rectification, cancellation, opposition or the revoke of your consent, providing a copy of any of the identifications mentioned in the form in order to prove that you are the owner of the data or its legal representative.
  • After filling this form, you must send it to the e-mail address indicated in the previous paragraph, attaching all the documents that are relevant to answer your request. For “rectification” applications it will be necessary to specify the changes to be done, including the documentation that supports your request.
  • Once your request is received, we will send you a notice with the file number and date of receipt. If your application does not fulfill the legal requirements, we will contact you within five business days of the receipt date informing you this situation. You will have ten business day to provide the information or documents required, otherwise your application will be considered as not submitted.
  • If your application was sent on a Saturday, Sunday or non-working day, it will be received the following working day.
  • Your request will be answered via e-mail in a period of twenty working days from the date of receipt. This period may be extended for twenty additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations.
  • If your application is accepted, we will give you access, rectify or cancel your data, register your opposition to the use of your information or revoke your consent within the fifteen business days from the date on which we answer your request.
  • This period may be extended for fifteen additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations.
  • When your application is accepted, in terms of Articles 32, 33, 34 and 35 of the LFPDPPP we will send your data without any charge through your email address, in case you request or need another form of delivery you will have to pay for the cost of shipment and/or the cost of reproduction of copies or other formats.

VIII. Online data management

This section describes the use of your personal data in the following websites:

  • www.vacacionante.com
  • www.caribbeanvacay.com
  • www.partiucaribe.com
  • www.vacacionante.com.br

ONLINE PRIVACY POLICY

Our policy regarding the information related to the use of our websites is described below. You should review this Privacy Policy regularly since it may change at any time at our discretion.

When you access any website of “Vacacionante”, we register your Internet address (this address usually is temporary and is assigned by your Internet service provider when you log in), the type of operating system and browser you use. In addition, we can trace the pages of the site that you are visiting. The information we collect is used to improve the users experience of our website, the whole process is done without any knowledge of your name or any other information that will allow us to identify you. While visiting any website of “Vacacionante”, unless you decide to identify with us, your navigation is anonymous.

“Vacacionante” does not require that you provide personal data to use any of our websites, unless necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. In these forms we will not require your name, financial, patrimonial and/or sensitive data, any disclosure of this information is your responsibility, regardless the above, if you voluntarily provide any of this information “Vacacionante” assures it will be used with strict confidentiality.

COOKIES

A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of our websites. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also, you can configure your browser to notify you when you receive a cookie so you can accept or reject it.

SOCIAL NETWORKS

The data and information posted by the users of our social networks, is published on their own account and is subjected to the terms and conditions established by the social network provider. “Vacacionante” will use this information to answer the requests and questions asked by the users and to contact them in case they request so.

The contact data of the users that request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by e-mail or phone. The information provided by those users who decide to participate in our contests will be use to contact them in case they win and their image may be published.

DATA PORTABILITY

In Accordance with the article 20 of the GDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data have been provided as long as the legal processing oy your data has been carried out by automated means. Vacacionante, ensures the strictest confidentiality and security to carry out the data transfer.

IX. Complaints regarding the use of your personal data.

If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI), for more information visit www.inai.org.mx.

X. More Information – Privacy Office.

If you have any questions regarding the content, interpretation or scope of this Privacy Notice, or need more information regarding the use of your personal data, please contact us through our Privacy Officer at the following email address: datosvacacionando@mxrru.com

XI. Updates.

This Privacy Notice is effective from January 1º of 2012 and may be modified on a discretionary basis by Vacacionante, in terms of the LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in any of our websites listed in the VIII section of this Privacy Note.

Last Update: April 1st, 2023

Aviso de privacidad

I. Responsable de la protección de sus Datos Personales.

Vacacionando.com S.A. de C.V. (Vacacionante.com), con domicilio en Boulevard Kukulcán, kilómetro 7 MZ 42 LT 13, Local 25-A Benito Juárez, Código Postal 77500, Cancún Quintana Roo México, es responsable del tratamiento de los datos personales recabados de sus clientes en términos de lo establecido por el artículo 3º fracción XIV de la Ley Federal de Protección de Datos Personales en Posesión de Particulares (LFPDPPP) así como por las disposiciones contenidas en los artículos 1º, 3º y 5º del Reglamento (UE) 2016/679 Del Parlamento Europeo y Del Consejo (RGPD).

II. Finalidades del Tratamiento de los Datos Personales y tipo de datos recabados.

Los datos personales recabados a través de formatos físicos, vía telefónica, o bien en medios electrónicos (en línea), en nuestros sitios web, serán utilizados para el inicio, administración y mantenimiento de los servicios que ofrecemos a nuestros clientes de los programas y promociones que ofrece la empresa, en términos de lo señalado en este apartado.

A) DATOS GENERALES

Los datos personales generales recabados como: nombre, dirección, teléfono, correo electrónico, fecha y lugar de nacimiento, firma, identificación oficial vigente, país de procedencia, ciudad de procedencia, ocupación, son utilizados para las siguientes finalidades esenciales:

  1. Iniciar la prestación de servicios que contraten los clientes con la empresa;
  2. Dar de alta la información en nuestros sistemas y bases de datos para la prestación y mantenimiento de nuestros servicios;
  3. Compraventa de certificados vacacionales;
  4. Para la adquisición de paquetes vacacionales subsidiados por el grupo Sunset World Resorts y su Club Vacacional, a través de su sitio web;
  5. Asignar a nuestros clientes números de certificados y códigos para acceso a nuestros diversos productos y servicios gestionados por nuestros sitios web listados en el numeral VII del presente aviso de privacidad;
  6. El cumplimiento de las disposiciones legales aplicables a la prestación de servicios que da la empresa;
  7. Generar los expedientes físicos y electrónicos de nuestros clientes y huéspedes;
  8. Atención de reclamaciones, quejas, dudas, modificaciones y cancelaciones de servicios, a través de nuestro “Call Center”;
  9. Confirmar, verificar, corregir y actualizar la información recolectada para la prestación de nuestros servicios;
  10. Realizar la gestión de reservaciones solicitadas por nuestros clientes que contraten nuestros servicios;
  11. Llevar a cabo las gestiones de cobranza corporativa de nuestros servicios;
  12. El cobro vía electrónica de programas, productos y/o servicios a través de tarjeta de crédito;
  13. Aplicar el cobro de cargos y cuotas adicionales que procedan;
  14. Identificarlo como socio o huésped.

Asimismo, esta información personal también podrá ser utilizada para las siguientes finalidades secundarias (no esenciales):

  • Ofrecer promociones, descuentos y tarifas especiales;
  • Fines estadísticos; y,
  • Publicidad y mercadotecnia.

B) DATOS FINANCIEROS Y PATRIMONIALES

Los datos personales financieros y/o patrimoniales como el número de tarjeta de crédito, así como información de cuentas e ingresos que puedan ser recabados en su momento para evaluar a qué beneficios pueden tener acceso los clientes y huéspedes, así como aquella información que sea requerida para dar cumplimiento a la Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita (LFPIORPI), será recolectada a través de un formato específico en el cual se solicitará en dicho acto el consentimiento expreso de los clientes, informándoles las consecuencias jurídicas de su decisión de otorgarlo o no.

III. Transferencia de datos personales.

Los datos personales recabados por Vacacionante podrán compartirse con los proveedores de bienes y servicios que nos auxilian, para proveer de estos a los requeridos por nuestros clientes, los cuáles son necesarios para dar cumplimiento a la prestación de servicios que sea contratada, por lo que para esta transferencia no será necesario contar con el consentimiento expreso del titular de los datos, de conformidad con lo señalado por el artículo 37, fracción VII de la LFPDPPP así como por lo dispuesto por el artículo 44 del RGPD.

Salvo los casos señalados con anterioridad y a menos que se actualice alguno de los supuestos contenidos en el artículo 37 de la LFPDPPP y 49 del RGPD, los datos proporcionados por nuestros visitantes y clientes no serán transmitidos bajo ninguna circunstancia.

IV. Marcas propiedad de Vacacionante.com.

“Vacacionante ”

podrá llevar a cabo la oferta de sus paquetes vacacionales a través de las siguientes marcas de su propiedad:

  • Vacacionante
  • Caribbeanvacay.com
  • Partiu Caribe

V. Uso de imágenes.

Por otra parte Vacacionante podrá utilizar, imprimir, reproducir y publicar la(s) imagen(es) que sean captadas de socios, huéspedes, beneficiarios y personas referidas en medios impresos, electrónicos (blogs, redes sociales privadas como Facebook, sitio Web), en todas sus manifestaciones, sus interpretaciones o ejecuciones, sus ediciones, sus fonogramas o videogramas, y en sus emisiones, con el objeto de documentar periodísticamente y comunicar información relativa a eventos que se celebran como: entrega de premios y recompensas, ya sea por sí o a través de proveedores externos que sean contratados para estas actividades.

Cuando la imagen de algún visitante, familiar, cliente, socio o referido vaya a ser utilizada para fines publicitarios, esta situación será notificada a los titulares, y se le requerirá su consentimiento expreso en un formato especifico, para que señale si acepta el tratamiento de las imágenes para estos fines.

VI. Medios para limitar el uso o divulgación de datos personales.

Conforme a lo señalado en el artículo 16º fracción III de la LFPDPPP, el artículo 111º del Reglamento de la LFPDPPP, así como el artículo 18 del RGPD, aquellas personas que deseen limitar el uso y divulgación de sus datos personales; o bien ya no deseen seguir recibiendo comunicados en relación con las finalidades no esenciales detalladas en este aviso, podrán enviar un correo electrónico a la dirección: datosvacacionando@mxrru.com solicitando dejar de ser contactados para dichas finalidades.

VII. Revocación del consentimiento y ejercicio de derechos de Acceso, Rectificación, Cancelación y Oposición.

Conforme a lo señalado en la LFPDPPP, a partir del 6 de Enero de 2012, así como los artículo 15, 16, 17, 18 del RGPD, los titulares de los datos personales recabados por Vacacionante , podrán solicitar el acceso, la rectificación, la cancelación (en caso que ésta sea legalmente procedente) u oponerse al uso de los mismos, así como revocar su consentimiento.

Para ejercer estos derechos deberá seguir el siguiente procedimiento:

  1. Enviar un correo electrónico, a nuestro Oficial de Privacidad en la dirección: datosvacacionando@mxrru.com solicitando el ejercicio de los derechos ARCO…
  2. Tratándose de datos personales cuyos titulares sean menores de edad o personas incapaces…
  3. Los titulares deberán enviar su correo de solicitud para el ejercicio de los derechos ARCO…
  4. Las solicitudes para el ejercicio de los derechos ARCO deberán presentarse en horas y días hábiles…
  5. Deberán enviar la solicitud al correo electrónico señalado en el numeral 1)…
  6. En caso de que, su solicitud haya sido enviada en viernes o bien en día inhábil laboral…
  7. Este plazo podrá ampliarse por veinte días hábiles adicionales cuando existan causas que lo justifiquen…
  8. En caso de que la solicitud sea procedente…
  9. En todos los casos en que la solicitud sea procedente…

VIII. Manejo de Datos Personales en línea.

En esta sección se señalan las características del tratamiento de los datos personales de los usuarios de nuestros sitios de internet:

  • www.vacacionante.com
  • www.caribbeanvacay.com
  • www.partiucaribe.com
  • www.vacacionante.com.br

POLÍTICA DE PRIVACIDAD EN LÍNEA

Los portales de Vacacionante registran la información de las personas que ingresan y “navegan” en ellos…

COOKIES

La cookie es una breve información que el portal de Internet envía a la computadora del usuario…

REDES SOCIALES

La información que nuestros visitantes publican o envían vía “Inbox”…

PORTABILIDAD DE DATOS

De conformidad con lo establecido por el artículo 20 del RGPD…

IX. ¿Ante quién puede presentar sus quejas y denuncias por el tratamiento indebido de sus datos personales?

Aquellos titulares que consideren que su derecho de protección de datos personales ha sido lesionado…

X. Información.

Aquellas personas que tengan alguna duda sobre el contenido, interpretación o alcance de este aviso…

XI. Cambios en el Aviso de Privacidad.

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Fecha de última actualización: 01 de abril de 2023.

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