Our goal is to surprise and delight you with our innovative travel experiences. We’ve taken great care to cultivate a menu of amenities and services that touch every aspect of your vacation experience.

Whether you decide to charter a luxury yacht at our marina, book a cultural excursion through our on-site travel professionals, indulge in a day of pampering at one of our world-class spas or a romantic dinner on the beach, you’ll be making extraordinary memories you’ll cherish forever.

Spa Experience

A BODY IN HARMONY

A space dedicated to you and your well-being.
Discover our treatments and rituals ideal to balance and relax the mind, body and spirit

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Couples’ rituals

Our rituals are the perfect way for couples to enjoy time together and turn special occasions into unforgettable experiences.

Couples’ rituals
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Massages and body treatments

Discover our signature treatments and holistic rituals, and indulge in classic therapies like Swedish massage, deep tissue, and hot stones to feel relaxed and renewed.

Massages and body treatments
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Facials

Our facials will leave your skin nourished and hydrated. Our therapists will select the ideal products according to your skin type to maintain a radiant complexion.

Facials
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Beauty services

Complete your pampering experience with our professional beauty services.

Beauty services
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Skin care

Our Med Spa facial treatments offer solutions for all skin types for a healthy, youthful complexion.

Skin Care
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Body treatments

We have developed an exclusive Med Spa program of treatments that combine the latest technology and advanced products to achieve the best results.

Body Treatments
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Antiaging

Consult with one of our specialists to learn more about our non-surgical rejuvenating aesthetic treatments.

Antiaging
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Cosmetic dental services

For a beautiful, healthy Smile, Med Spa also offers cosmetic dental treatments.

Cosmetic Dental Services

Renewing experience with cutting-edge facial and body treatments.

renew yourself

Our team of experts will help you look and feel your best through non-invasive and minimally invasive facial and body procedures using the latest technology and advanced products.

Fulfill your dream in paradise

happiness in every promise

Long walks along the beach, intimate dinners for two, a moonlight couple’s massage, the freedom to dance the night away. Cancún and the Riviera Maya offer all the right ingredients for a romantic getaway or magical wedding.

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Promise of Love

(20 people maximum)
Includes:
Wedding ceremony
Minister
Beach or pool location
Gazebo and standard set-up for the ceremony
Bridal bouquet and boutonnière
Bridal hairstyle and makeup
Sound equipment for the ceremony Semi-private dinner in one of our restaurants *
Late check-out for the bride and groom (subject to availability)
*Subject to restaurant availability and restrictions.

Promise of Love
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Eternal Union

(21 or more guests)
Includes:
Wedding ceremony
Minister
Beach or pool location
Gazebo and standard set-up for the ceremony
Bridal bouquet and boutonnière
Bridal hairstyle and makeup
Sound equipment for the ceremony
1-hour cocktail with international drinks and appetizers
Sparkling wine for the toast
3-hour reception with 3-course dinner and open bar
Standard wedding cake (for all guests) Late check-out for the bride and groom (subject to availability)

Eternal Union
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Say Yes! Again, at Sunset World

Includes:
Wedding ceremony
Minister
Stereo
Beach or pool location
Gazebo for the ceremony
Standard set-up for the ceremony
Toast after the ceremony
Semi-private dinner in one of our restaurants *
*Subject to restaurant availability and restrictions.

Say Yes! Again
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Catamaran Tour to Isla Mujeres

Sail across Bahía de Mujeres, snorkel, and visit picturesque Isla Mujeres and shop or relax on its beaches.

Catamaran Tour to Isla Mujeres
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Romantic dinner on a yacht

Enjoy a three-course dinner with wine pairings, prepared by our experienced Culinary Team.

Romantic Dinner on a Yacht
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Yacht rental

Tour the Mexican Caribbean in style on one of our yachts by the prestigious French brand Sunlimited Beneteau.

Yacht Rental
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Jungle Tour

Drive your own speedboat through Nichupte lagoon’s beautiful mangroves and then snorkel at the second-largest reef in the world.

Jungle Tour
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Diving

Learn to dive in 90 minutes or complete an open-water diving certification in just two days. Let the great adventures begin!

Diving
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Snorkel

Visit two snorkel sites during the same trip, including the Underwater Museum and reef off Isla Mujeres.

Snorkel
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Waverunners

Feel the speed while you race through the water. Available at our facility.

Waverunners

Cruise to Isla Mujeres,
go scuba diving or excursion

dreaming at sea

We Offer luxury nautical experiences, fun tours, and exciting adventures to Sunset World members and guests. Explore the Mexican Caribbean in all its splendor.

Tours and Transportation

Discover new horizons

You can depend on our on-site travel experts to find the best options and prices on airline tickets, airport shuttles, adventure tours and cultural excursions. Let them schedule everything while you’re enjoying your amazing vacation.

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Local tours & excursions

The Yucatán Peninsula is home to so many unique cultural experiences, fascinating archaeological sites, and eco-parks. Let us show you the best on a guided tour or excursion.

Local Tours & Excursions
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Transportation

Go off the beaten path and explore charming fishing villages and secluded beaches at your own pace. We can hand you the keys to a car rental.

Transportation
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Airline tickets

As a full-service travel agency, we have access to the best available airfares and itineraries for your vacation flights.

Airline Tickets
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A 100% Mexican product

Ethos has been in operation since 2003, with excellent results, taking advantage of the skills of expert local workers who are very familiar with the soil of the peninsula. Aware that our most important resource is in the delivery and determination of our people, experts on the region work the land with respect and passion.

A 100% Mexican Product
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Innovative technology

Among the processes we have implemented to optimize production while protecting the environment, is our irrigation pump, using water drops produced by gravity, spreading the water using a system of silent sprinklers. To activate this irrigation system, alternative energy is used through solar panels and wind turbines. In the treatment of residual waters, a meticulous and innovative process is used for separating aerobic bacteria and the anerobic type, and later the waste will be used as compost for harvesting the produce.

Innovative Technology
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Benefits

The aim of the Ethos project is to achieve three major points, which are: satisfy an economic need through quality products, contribute to environmental conservation, and support the local community. The achievement of these three main objectives will result in sustainable development in the region, taking advantage of the resources available for the common good, and ensuring responsible planning for the future generations. Thus, Sunset World is putting into practice the real commitment it has with the community and nature.

Benefits

Farm to table

Organic heritage

Agriculture is the keystone of the Mayan civilization. Ethos takes us back to our roots. This self-sustaining farm uses Mayan agricultural practices to guarantee the quality of natural foods served in our resort restaurants.

Booking Request

Complete the form with your spa treatment request and we will contact you do confirm availability.

Short Privacy Notice

Short Privacy Notice

Hotelera Malecón S.A. de C.V. (Sunset Royal Beach Resort), with address in Boulevard Kukulcan, km 10, Block 51, Lot 13-B, Hotel Zone, Zip Code 77500, Cancun Quintana Roo, Mexico, is responsible for the collection and use of the personal data collected in this form. The personal data collected will be used to register the service requested and to contact you to schedule and confirm your appointment in the SPA. If you want to learn more about our privacy standards you can check our comprehensive Privacy Notice in our website:  https://www.sunsetworldresorts.com/resorts/sunset-royal-beach-resort/privacy-policy/

Short Privacy Notice

Hotelera Malecón S.A. de C.V. (Sunset Marina Resort & Yacht Club), with address in Boulevard Kukulcan, km 10, Block 51, Lot 13-B, Hotel Zone, Zip Code 77500, Cancun Quintana Roo, Mexico, is responsible for the collection and use of the personal data collected in this form. The personal data collected will be used to register the service requested and to contact you to schedule and confirm your appointment in the SPA. If you want to learn more about our privacy standards you can check our comprehensive Privacy Notice in our website:  https://www.sunsetworldresorts.com/resorts/sunset-marina-resort-resort/privacy-policy/

Short Privacy Notice

ARR Servicios Hoteleros S.A. de C.V. (Ocean Spa Hotel), with address in Boulevard Kukulcan, km 10, Block 51, Lot 13-B, Hotel Zone, Zip Code 77500, Cancun Quintana Roo, Mexico, is responsible for the collection and use of the personal data collected in this form. The personal data collected will be used to register the service requested and to contact you to schedule and confirm your appointment in the SPA. If you want to learn more about our privacy standards you can check our comprehensive Privacy Notice in our website:  https://www.sunsetworldresorts.com/resorts/ocean-spa-hotel/privacy-policy/

Short Privacy Notice

ARR Servicios Hoteleros S.A. de C.V. (Laguna Suites), with address in Boulevard Kukulcan, km 10, Block 51, Lot 13-B, Hotel Zone, Zip Code 77500, Cancun Quintana Roo, Mexico, is responsible for the collection and use of the personal data collected in this form. The personal data collected will be used to register the service requested and to contact you to schedule and confirm your appointment in the SPA. If you want to learn more about our privacy standards you can check our comprehensive Privacy Notice in our website:  https://www.sunsetworldresorts.com/resorts/ laguna-suites-golf-spa/privacy-policy/

Short Privacy Notice

Hotelera Sunrise S.A. de C.V. (Sunset Fishermen Beach Resort), with address in Boulevard Kukulcan, km 10, Block 51, Lot 13-B, Hotel Zone, Zip Code 77500, Cancun Quintana Roo, Mexico, is responsible for the collection and use of the personal data collected in this form. The personal data collected will be used to register the service requested and to contact you to schedule and confirm your appointment in the SPA. If you want to learn more about our privacy standards you can check our comprehensive Privacy Notice in our website: https://www.sunsetworldresorts.com/resorts/sunset-fishermen-beach-resorts/privacy-policy/

PRIVACY POLICY

PRIVACY POLICY
The present page describes the privacy policy of the website wellnessmedspa.com.mx (hereinafter “WEBSITE”), of which the holder is CARIBE MAYA MEDICAL S.A. DE C.V. (hereinafter “HOLDER”). By the visiting and using of this WEBSITE, the visitor or user (hereinafter “USER”) accepts this privacy policy in its entirety. The information and terms of this policy are subject to change at any time and the USER is recommended to visit this page constantly.

This page describes in detail the way in which the HOLDER collects, uses, and protects the personal data of visitors and users of the WEBSITE. The HOLDER is committed to the security of personal data of the USER adhering to all the terms of this privacy policy, which are detailed below:

  1. WHAT TYPE OF PERSONAL DATA DO WE COLLECT FROM OUR USERS?

    • Name and email.
    • Telephone, physical address, city, and country.
  2. WHEN AND HOW IS THE PERSONAL DATA COLLECTED?

    • When the USER registers at the WEBSITE or fills out any contact form or subscription newsletter, this authorizes us to collect your name and email.
    • When the USER makes a purchase of a physical product on WEBSITE, a form with your telephone number, address, city, and country must be filled out.
  3. WHAT USE DOES THE HOLDER GIVE TO THE PERSONAL DATA OF THE USER?

    • The HOLDER collects personal data to provide the USER with information related to their personal interests and/or information related to the products or services that interest the USER.
    • The HOLDER sends communications via email with important messages about the USER’S account, their orders, and promotional messages of the products and services of the WEBSITE.
    • THE HOLDER uses data such as telephone, address, city, and country to send the physical products to the USER through a logistics company.
    • The HOLDER uses data such as name and email to provide a personalized experience to the USER on the WEBSITE.
  4. HOW DO WE PROTECT USER INFORMATION?

    • At no time, will the HOLDER share or transfer the data of the USER with third parties, except in cases where it is required by law.
    • The USER’S personal data is stored on the servers of the WEBSITE, which are free of viruses, protected with firewalls, and monitored by professionals.
    • In the fortuitous event of a hacking or theft of the personal information of the USER, the HOLDER will notify the USER immediately via email and will notify the relevant authorities to minimize the negative impact that may result.
  5. HOW TO UPDATE OR DELETE YOUR PERSONAL DATA?

    • At any time, the USER can request to update or delete personal data stored on the website, by sending an email or filling out the contact form on the WEBSITE.
    • The USER may also unsubscribe at any time from communications by email by clicking on the “unsubscribe” link located at the end of the emails.
  6. THIRD-PARTY LINKS The WEBSITE includes links to third-party web pages, and the HOLDER will not be held responsible for any direct or indirect result derived from visiting those external web pages. The USER is recommended to read the privacy policies and the terms and conditions of external web pages.

  7. COOKIES In simple terms, cookies are files belonging to the WEBSITE or third-party programs and pages that are recorded in the user’s browser and allow the HOLDER to know things such as how much time the USER spends on the WEBSITE, what pages you visit, what country you are from, what device you have, etc. Cookies also allow the HOLDER to personalize the USER experience such as, remember your password to log in, display your name and details on the USER account, etc.

    At any time, you can delete all cookies from your browser or you can visit our website in an incognito session so that cookies are not recorded in your browser. The fact that you delete cookies or browse in incognito session can negatively affect your experience on the WEBSITE as we will not be able to personalize your experience.

  8. THIRD-PARTY COOKIES:

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020

Privacy Notice

PRIVACY POLICY SUNSET ADMIRAL YACHT CLUB

I. Responsible for the protection of your personal data.
Naviera Dorada S.A. de C.V. hereinafter referred as “Sunset Admiral Yacht Club Y Marina” with address in Boulevard Kukulcán Kilómetro 5.8 MZ-37 LT-18 SECC-C Zona Hotelera CP 77500 Cancún Quintana Roo Mexico is responsible for the collection and use of the personal data required from customers in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares –LFPDPPP) as well in the rules established by articles 1 3 and 5 of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.
In accordance with the rules established by LFPDPP and GDPR we inform you that the personal data collected through our formats by telephone or by electronic means (online) through our website such as: name phone number email home city country the national identity document passport or the national voting card issued by National Electoral Institute (INE) will be used for the following essential purposes: a) General Data
i. Provide and administrate the services contracted by our customers (rent of yachts fishing boats and water scooters);
ii. To lease stay spaces for vessels.
iii. Register their information in our systems and databases;
iv. To comply with the different laws that regulate our services and activities;
v. To confirm verify correct and update their personal data;
vi. To hire the insurance policies required by law;
vii. To administrate the reservations requested by our customers;
viii. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
ix. To charge for services and programs paid electronically with a credit card;
x. To charge any additional expenses or fees for extra services contracted and;
Additionally this information can be used for the following non-essential purposes:
a) To send customers: offers discounts special fees and other benefits;
b) For statistical purposes; and
c) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data
The financial and patrimonial data collected such as insurance policy and vessel invoice will be used to sign the lease contract of stay spaces for vessels. According to Mexican Privacy Law is required to obtain express consent of customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law we will request your express authorization in written at the moment of the data collection informing you the legal consequences of their decision to grant it or not.

III. Data transfer.
The personal data collected by “Sunset Admiral Yacht Club Y Marina” can be transferred to companies that help provide some of the goods and services requested by our customers which is necessary to comply with the provision of services that are contracted so this information will be send to these providers in compliance with the provisions stated in article 37 section VII of the LFPDPPP as well as the provision contained in article 49 of the GDPR.
Except for the cases indicated above and unless the conditions set by articles 37 of the LFPDPPP and 49 of the GDPR are being materialized the data provided by our customers will not be transferred under any circumstances.

IV. Restrictions on the use or disclosure of personal data
In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR those who wish to limit the use and disclosure of their personal data or who no longer wish to receive communications regarding the non-essential purposes detailed in this privacy notice must send an email to the address: privacidadadmiral@sunset.com.mx requesting stop being contacted for these purposes.

V. Withdrawal of consent and rights of Access Rectification Cancellation and Opposition.
As stated in the LFPDPPP as of January 6 2012 as well as in Articles 15 16 17 18 of the GDPR the owners of personal data collected by “Sunset Admiral Yacht Club Y Marina” may request: access correction cancellation (should this be legally appropriate) and opposition of the use of their personal data as well as to withdraw their consent. To exercise these rights they must follow this procedure:

  1. They must send an application by email to our Privacy Office at privacidadadmiral@sunset.com.mx stating the right they want to exercise: access correction cancellation and/or opposition which must indicate their full name the legal or commercial relationship with “Sunset Admiral Yacht Club Y Marina” the type of right they wish to exercise accurately identifying the data for which they request access correction cancellation or opposition or those for which they decide to withdraw their consent attaching any of the official identification documents (valid passport or current immigration document) in order to prove their identity
  2. In the case of personal data whose owners are underage or people that cannot legally give consent themselves this request must be made by the person who legally represents their rights either through the accreditation of parental rights; or through his/her legally appointed guardian or tutor.
  3. Data owners must send their application for the exercise of the aforementioned rights and may attach all the documents that are relevant to their request. For correction applications it will be necessary to precisely specify the changes requested including the documentation that supports their claim.
  4. Applications for the exercise of these rights must be submitted during working hours and on business days in accordance with the Federal Law of Administrative Procedure.
  5. The request must be sent to the email address mentioned in numeral 1) and an acknowledgment of receipt will be sent with the corresponding date of receipt. Should the application not fulfill the legal requirements we will contact the holder within five (5) business days to ask to amend the application for up to ten (10) business days. Otherwise the application will be considered as not submitted.
  6. In the event that the request has been sent on Friday or on a non-business day it may be received on the following business day after it was sent.
  7. The request will be answered via email within a period of twenty (20) business days from the date of receipt. This period may be extended for twenty (20) additional business days when there are adequate reasons and this situation will be notified to the holder under the terms of the provisions of Article 97 of the LFPDPPP Regulations.
  8. In the event that the request is made in accordance with the LFPDPPP and other current regulations access will be granted the data will be corrected or canceled the right of opposition will be effective or the consent will be revoked within fifteen (15) business days following the date on which the request was answered. This period may be extended for fifteen (15) additional days for adequate reasons and this situation will be notified to the holder under the terms of the provisions of Article 97 of the LFPDPPP Regulations.
  9. In all cases where the request is appropriate in accordance with the terms of Articles 32 33 34 and 35 of the LFPDPPP the data will be sent free of charge through the holder’s email address for said purpose. In case the information should be required to be sent through another form of delivery payment must be made for the cost of shipping and/or the cost of reproduction of copies or other formats that may be incurred.

VI. Online data management
This section describes the use of your personal data in the following website: https://www.sunsetworldresorts.com/experiences/sunset-admiral/
Online Privacy Policy
Our policy regarding the information related to the use of our website is described below. You should review this Privacy Policy regularly because it may change at any time at our discretion.
When you access to “Sunset Admiral Yacht Club Y Marina” website we register your IP address (which is usually temporary and is assigned by your internet service provider when you log in) as well as the type of operating system and browser you use. In addition we can trace the pages of the site you are visiting. The information we collect is used to improve our website’s user experience and the whole process takes place without any knowledge of your name or any other information that will allow us to identify you. While visiting “Sunset Admiral Yacht Club Y Marina” website your navigation is anonymous unless you decide to identify yourself to us.
“Sunset Admiral Yacht Club Y Marina” does not require that you provide personal data to use our website unless it is necessary. Some applications may require you to disclose any personal information our contact forms may require your email address to register and answer your comments requests questions or suggestions and contact you if necessary. On these forms we will not require your name financial or property data and/or sensitive data. Any disclosure of this information is your responsibility. Regardless of the above if you voluntarily provide any of this information “Sunset Admiral Yacht Club Y Marina” assures it will be used with strict confidentiality.

Cookies
A cookie is information that an internet portal sends to your computer and is stored on your hard drive. The next time you visit our site we may use the information stored in the cookie to facilitate the use of our websites. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a short period of time or can be deleted by you at any time. Also you can configure your browser to notify you when you receive a cookie so you can accept or reject it.

Social Networks
The personal data and information posted by the users of our social media is published on their own account and is subject to the terms and conditions established by the social media provider. “Sunset Admiral Yacht Club Y Marina” will use this information to answer the requests and questions asked by the users and to contact them in case they request it.
The contact data of the users who request information about travel packages tours and other services will be shared with our Customer Service Center to give them a personalized attention by email or phone. The information provided by those users who decide to participate in our contests will be used to contact them in case they win and their image may be published.

Data Portability
In Accordance with article 20 of the GDPR you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data has been provided as long as the legal processing of your data has been carried out by automated means. “Sunset Admiral Yacht Club Y Marina” ensures the strictest confidentiality and security to carry out the data transfer.

VII. Complaints regarding the use of your personal data.
If you believe that your rights regarding the protection of your personal data have been violated by any conduct act or omission regarding the attention of your requests or in the use of your personal data you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI). For more information you can visit the website: www.inai.org.mx.

VIII. More Information – Privacy Office.
If you have any questions regarding the content interpretation or scope of this Privacy Notice if you need more information regarding the use of your personal data please contact us through our Privacy Officer at the following email address: privacidadadmiral@sunset.com.mx

X. Updates
This Privacy Notice is effective from January 1st of 2012 and may be modified on a discretionary basis by “Sunset Admiral Yacht Club Y Marina” under the terms of the LFPDPPP and its regulations if you have any questions regarding to the content interpretation or scope of this Privacy Notice or you need more information regarding the use of your personal data please contact our Privacy Office.
Last Updated: October 1st 2020

Privacy Notice

Responsible for the processing of your personal data
Spark Travel S.A. de C.V. (“Spark Travel”) legal entity with address at PLAZA MAYA FAIR GALERIAS MZA. 49 LOT 3 SECC. A LOCAL 100 ZONA HOTELERA CANCUN Q. ROO MEXICO is responsible for the treatment of your personal data collected from its customers in terms of the provisions of article 3º section XIV of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Purposes of the treatment and type of personal data collected
Personal data collected through physical formats in hotels, by telephone, or in electronic media (online) on our websites will be used to maintain the relationship we maintain with the CLIENT as a user of our services in terms of what is indicated in this section.
I. Sale of tourist services:
– Hotels
– Cruises
– Tours
– Airlines tickets
II. Transportation
III. Register you in our systems and databases
IV. Identify you as client and guest
V. Comply with the applicable legal provisions
VI. Generate service sales vouchers
VII. Address your doubts, clarifications, modifications, claims, cancellations
VIII. Confirm, verify, correct, and update your personal information
IX. Carry out corporate collection procedures
X. Make Reservations
XI. Apply the electronic payment (tourism products and services) through credit card
XII. Contact you when necessary
XIII. Generate service coupons
XIV. Attention of requests on products, services, and quotes

Additionally, they may also be used for non-essential purposes such as:
a) Statistical purposes
b) Marketing purposes
c) Taking pictures.
When your image is going to be used for advertising purposes, this situation will be notified to you by the company, and your express consent will be required in a specific format so that you can indicate if you accept the processing of your data (images) for these purposes.

Financial and patrimonial data
Personal financial and/or patrimonial data, such as the credit card number collected, are used to evaluate the benefits to which you are entitled as a client of programs and promotions. Spark Travel S.A. de C.V. may request additional data considered as financial and/or patrimonial in order to comply with the Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita (LFPIORPI). Therefore, in compliance with the provisions of Article 8 of the LFPDPPP, you are informed that in order to collect and process your financial and patrimonial data, it is necessary to have your express consent, which will be required in a specific format at the time of collection so that you can tell us if you accept or not the treatment of said data.

Transfer of Personal Data
The personal data collected may be shared with companies of the Sunset Group to comply with the legal relationship that exists between Spark Travel S.A. de C.V. and the owner of the data. To carry out this transfer, it will not be necessary to have the consent of the owner of the data in accordance with the provisions of article 37 section III of the LFPDPPP.
On the other hand, we inform you that Spark Travel S.A. de C.V. transfers information with companies that have a legal relationship for the sale of their tourist services under the figure of intermediary. To carry out this transfer, it will not be necessary to have the express consent of the owner of the data in accordance with the provisions of article 37 section VII of the LFPDPPP.
Except for the cases indicated above and unless any of the assumptions contained in article 37 of the LFPDPPP are updated, the data provided by customers will not be transmitted under any circumstances.

Options and means to limit the use and disclosure of data
In accordance with what is stated in article 16º fraction III of the LFPDPPP and article 111º of the LFPDPPP Regulation, if you wish to limit the use and disclosure of your personal data, or it is no longer in your interest to continue receiving communications in relation to the purposes not essential detailed in this notice, you can at any time send an email to the address: arco@sparktravelcancun.com requesting to stop being contacted for these purposes.

Rights of access, rectification, cancellation, opposition, and revocation of consent
As indicated in the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), as of January 6, 2012, you may request Spark Travel S.A. de C.V. access, rectification, cancellation (if this is legally appropriate), or oppose the use of personal data that have been provided, as well as revoke their consent. To exercise your rights, you must follow the following procedure:

  1. Send an email to the address: arco@sparktravelcancun.com to request the application document for the exercise of ARCO rights, which must be filled out stating your full name as well as the legal relationship you have with Spark Travel S.A., the type of right you wish to exercise, identifying precisely the data in respect of which you request access, rectification, cancellation, or opposition, or those in which you decide to revoke your consent, attaching any of the official identification documents (INE, National Identification Card, Professional Certificate, Valid Passport, or current migratory document) in order to prove your identity or the personality with which you make the request.
  2. In the case of personal data whose holders are minors or incapacitated persons, this request must be made by the person legally representing the rights of the minor or incapable person, either through the accreditation of parental authority or through a guardian or curator legally designated.
  3. You must complete the application for the exercise of the ARCO rights and may attach the documents that are relevant to your request. For requests for rectification, it is necessary to indicate precisely what modification must be made, attaching the documentation that justifies the origin of your request.
  4. Applications for the exercise of ARCO rights must be submitted during working hours and on business days in accordance with the Ley Federal del Procedimiento Administrativo (LFPA).
  5. You must send your request to the email address indicated in number 1) and will be sent an acknowledgment of receipt with the corresponding date of receipt. In the event that it does not comply with the legal requirements, within five business days of receipt, it will be required to correct your request within a period of ten working days. If not, it will be deemed not filed.
  6. In the event that your application has been sent on Friday or on a non-working day, it may be received on the business day following the one that sent it.
  7. Your request will be answered via email within a period of twenty business days, counted from the date of acknowledgment of receipt. This period may be extended for an additional twenty business days when there are causes that justify it; this situation will be notified to the owner in accordance with the provisions of article 97 of the Regulations of the LFPDPPP.
  8. In the event that your request is made in accordance with the LFPDPPP and other regulations in force, access will be granted, your data will be rectified or canceled, your right of opposition will be effective, or your consent will be revoked within fifteen business days following the date on which your request is answered. This period may be extended by fifteen additional business days when there are causes that justify it; this situation will be notified to the owner in accordance with the provisions of Article 97 of the Regulations of the LFPDPPP.
  9. In all cases in which your request is appropriate in terms of the provisions of articles 32, 33, 34, and 35 of the LFPDPPP, the delivery of personal data will be free through the email address that the owner of the data indicated for such purposes. In case the information needs to be delivered in a different manner, the owner shall only cover the justified shipping costs and/or the cost of reproduction in copies or other formats that may be generated.

Online Privacy Policy
Information regarding the use of the Spark Travel S.A. de C.V. portal is described below. When you access the www.sparktravelcancun.com portal, we register your Internet address (this address is usually temporary and is assigned by your Internet service provider at the time you connect), the type of operating system that you use, and the type of browser software that you use. Additionally, we can track the parts of the portal that you are visiting. The information that we obtain is used to help us create a better experience for the users of our Internet portal; all this process is done without us knowing your name or any other information that allows us to identify you. While you visit the portal of Spark Travel S.A. de C.V., you do so anonymously unless you expressly decide to identify yourself with us.
Spark Travel S.A. de C.V. does not require that you provide us with personal data to use the Internet portal unless this is necessary to prove your quality as a client, which will be explained to you explicitly. Some applications may require you to reveal some personal information, such as in our contact forms, all with the purpose of giving attention to your comments, requests, questions, or suggestions and contacting you if necessary. Within the contact forms, you will not be required to provide financial, patrimonial, and/or sensitive data, so your disclosure is your responsibility. Notwithstanding the above, in case you voluntarily provide us with information of any of these categories, Spark Travel S.A. de C.V. ensures the strictest confidentiality in its handling.
Spark Travel S.A. de C.V. can use the information that you provided to offer other products and services marketed by companies of the Sunset group.

Cookies:
The cookie is a brief information that the Internet portal sends to your computer, which is stored on your hard drive. The next time you access our website, we may use the information stored in the cookie to facilitate your use of our website. For example, we may use your cookie to store a password so that you do not have to enter it again each time you move to a different section of our website. A cookie does not allow us to know your personal identity unless you expressly choose to provide it to us. Most cookies expire after a certain period of time or they may be deleted by you at the time you want. Also, you can have your browser notify you when you receive a cookie so that you can accept or reject them.

Social Networks
The information that our visitors publish or send via “Inbox” voluntarily or spontaneously through our social networks is subject to the terms and conditions determined by the service provider of the Social Network in question. Spark Travel S.A. de C.V. agrees that the information you provide through our social networks will only be used to meet your requests and respond to your questions or comments, get in touch with you when requested, and generate statistics on the use of the site or social network. In the case of people requesting reports about our products, packages, and services, your data will be used to provide personalized attention and/or be transferred to our Customer Service Center, who will follow up on your request via phone or email.

To whom can you present your complaints about the improper treatment of your Personal Data?
If you believe that your right to protection of personal data has been damaged by any conduct, action, or response to your requests, or if you presume that in the processing of your personal data there is a violation of the provisions of the LFPDPPP, you can file the complaint or corresponding report to the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). For more information, visit www.inai.org.mx.

More information – Privacy Office
If you have any questions about the content, interpretation, or scope of our privacy notice, handling of your personal information, and how to express your privacy preferences, you can contact our Privacy Office at the email address: arco@sparktravelcancun.com.

Changes in the Privacy Notice
This Privacy Notice is effective as of January 1, 2012, and may be modified at the discretion of the person responsible in terms of the applicable regulations. Any modification to it will be communicated by the person responsible on our website.

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