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The best hospitality makes you feel as if we’re family

Sunset Royal Beach Resort

My family and I just got back from our second trip to Cancun, where we spent an amazing week at Sunset Royal. I can’t say enough about the incredible experience we had, thanks to the amazing team there. From the managers to the servers to the room cleaners, everyone went above and beyond to make us feel welcome. A special shout-out to the Aquario team, both in the morning and at night—Rodrigo Huchim, Alberto, Orlando, Guadalupe, and Jose Luis. Also, big thanks to Israel, the front desk manager who received us with open arms and very helpful and accommodating, and Jesus from Carpaccio restaurant.

Fantastic place, amazing service

Sunset Royal Beach Resort

We had an amazing time at Sunset Royal. Our Servicer Perez was amazing outside on deck and remembered every detail providing drinks and remembering what we liked along with cold waters to keep us going. Guadalupe as a butler was the most professional, caring to detail, caring to personal needs and provided us the most kind and professional service we have ever experienced. At night Gabriel as a bartender and Francelyn his ad were the best at providing fun and professional bartending for evening entertainment.

Best service every time

Sunset Royal Beach Resort

My family has been going here for vacations for over 10 years. Such a wonderful time again at the Sunset Royal. Our sever Fernando at the beach was the best with outstanding service and attention to detail. All other staff were great and each day, everyone was so welcoming. Can’t wait to go back.

Unforgettable experience

Sunset Royal Beach Resort

This experience was an unforgettable one. My family loves it! We had so much fun, loving the view, the people was so friendly, accommodating, they have a smile on their faces everyday, so positive vibes!

Mexican Caribbean!!!

Sunset Royal Beach Resort

We traveled once again to the Mexican Caribbean and this time it was better than last, completely exceeded my expectations. This hotel has the most beautiful beach in Cancun and the closest places to visit and meet we had an amazing time on the night of wrestling and of course dancing and having fun with the entertainment guys Alex and Hannia. Congratulations on being such a close team.

Friendly and lots of smiles!

Sunset Royal Beach Resort

Room is clean, fresh linens and towels. Friendly staffs. Kudos to your employees! Especially to Hector in La Pergola restaurant! Ada and Marian of Asian Resto and Lucio! Hector is the best! And Luis too and Angel. Thank you to all of you. God bless your beautiful hearts!

Wonderful Stay at Sunset Royal Beach

Sunset Royal Beach Resort

This glorious hotel is positioned on the beachfront . The beach has a generous number of sunbeds with lovely shady areas. This part of the popular beach is quite private with lots of water sports available. With 3 restaurants, big swimming pool area overlooking the beach. A vibrant foyer with busy bar. Our room was modern with fabulous views over the beach. Staff are fantastic. A perfect hotel for families & couples

An awesome family experience!

Sunset Royal Beach Resort

It was a great family experience! The place, good and staff were all topnotch. The activities in the pool makes it even more fun which is hosted by Didier, Alma, and Juan. Thank you for all the hardworking staffs. Big kudos to Eric who accomodate most of our orders, best service ever. Can’t wait to come back to this place again.

Another great vacation at Sunset Royal

Sunset Royal Beach Resort

We were so fortunate to have been able to stay here for three glorious weeks! We’ve been coming for many years and we won’t stay anywhere else. All the staff make this resort so wonderful, beginning with Fernando in Reservations, to Orbe and Nic, Manuel, Alberto R, Luis, Majo, Yahir, Erick, Alberto A, Guadalupe, Alan, Roberto, Jose Luis, Rosa, Daniel, Carlos and Carlos, Jose, Miguel, Arturo, Esteban, Felix, Francelyn, Isaiah, Juan, Alejandro, Roberto, Ricardo…. I know I’ve missed some names as there are so many who make this a special place. You are all family to us! The resort is kept so clean and the staff are all so friendly and helpful. We did have some concerns about the dinners this year……

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020