Members Login

Blog categories

Thank you for the wonderful time

Sunset Marina Resort & Yacht Club

Andrea – Mexico City, Mexico
Thank you for the wonderful time. I had an amazing time! The people were very nice and I was never bored. Danfe was exceptionally special, she made sure I was enjoying and comfortable the whole time. Congratulations for making my vacation such a lovely time. Also, the cocktails were delicious.

2024 Sea Turtle Protection and Conservation Program

 

Sunset World has been actively participating in the Sea Turtle Protection Program since 2009 as part of its firm commitment to the conservation of the

View more

Seeking to Improve the Infrastructure of Our Archaeological Zones

 

Strenghtening the infrastructure in the archaeological zones of Quintana Roo with an investment made in 10 of them represents a significant advance to preserve and

View more

RCI Awards 2025

 

Resort Condominiums International (RCI) recently announced that the four Sunset World resorts, Hacienda Tres Ríos, Sunset Royal, Sunset Marina and Sunset Fishermen, have been granted

View more

Tamales

 

In Mexico, tamales are consumed on different festive occasions, and one of them is on February 2, Candlemas Day. Tradition dictates that whoever found the

View more

The Fascinating Pre-Hispanic Origin of Candlemas Day

 

Candlemas Day, celebrated every February 2nd, is a holiday with deep and meaningful roots that connects Mexico to its pre-Hispanic past and its mixed cultural

View more

The best hospitality makes you feel as if we’re family

Sunset Royal Beach Resort

My family and I just got back from our second trip to Cancun, where we spent an amazing week at Sunset Royal. I can’t say enough about the incredible experience we had, thanks to the amazing team there. From the managers to the servers to the room cleaners, everyone went above and beyond to make us feel welcome. A special shout-out to the Aquario team, both in the morning and at night—Rodrigo Huchim, Alberto, Orlando, Guadalupe, and Jose Luis. Also, big thanks to Israel, the front desk manager who received us with open arms and very helpful and accommodating, and Jesus from Carpaccio restaurant.

A Sustainable Christmas

 

It would seem that sustainability and Christmas are antagonistic due to the consumerist ostentation with which Christmas has been promoted for some time now. However,

View more

Frankfurt-Tulum Flight

 

On December 12, 2024, with 199 passengers, the flight with which Discover Airlines, Lufthansa’s quality vacation airline, began operations on the direct route from Frankfurt

View more

HOME

DESTINATIONS

  • Cancún
  • Riviera Maya
  • Playa del Carmen
  • Isla Blanca

RESORTS

  • Sunset Royal
  • Sunset Marina
  • Ocean Spa Hotel
  • Laguna Suites
  • Sunset Fishermen
  • Isla Blanca
  • Hacienda Tres Ríos

EXPERIENCES

  • Wellnes Med Spa & Dental Aesthetics
  • Spa Experience
  • Sunset Admiral Yacht Club & Marina
  • Weddings
  • Tours and Transportation
  • Ethos from Farm to Table

CALENDAR OF EVENTS

SHARE the Experience: Reference Program

SUNSET WORLD MAGAZINE

Explore our magazine

STAY CONNECTED

Facebook-f Instagram X-twitter

CONTACT

  • USA & Canada 1 800 986 9359 (Toll Free)
  • México 800 681 6725 (Toll Free)
  • Rest of the world +52 55 8526 4205
  • Whatsapp +52 998 342 7166
  • Monday to Friday 9:00 am - 6:00 pm
  • Saturdays 9:00 am - 2:00 pm

©2022 All content published on this page is property of GRUPO SUNSET. All rights reserved. Web site owned, controlled and operated by GRUPO SUNSET.

Privacy Policy

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020