In accordance with the current provisions after the declaration in May 2023 by the WHO (World Health Organization) stating the end of the SARS-cov2-covid-19 pandemic adding to what was referred to by the Government of Mexico decree of the end of the HEALTH EMERGENCY on September 9, 2023.
For our country, the condition remains in an ENDEMIC phase, meaning, it will be a threat to latent public health, but foreseeable. It must be incentivized to maintain good hygiene practices. Therefore, we’ve updated our quality standards to maintain and reinforce preventive actions to coexist in a safe environment for everyone’s health.
Year after year, we continue to work with the maximum certification granted by the Secretariats of Tourism and Health to hotels and restaurants that meet the strictest safety and hygiene standards in the preparation and management of food and beverages, granting us the H Badge certification
• Maintain frequent handwashing for 20 seconds.
• We keep clear signage reminding our members and guests of the correct use of hand sanitizer gel inside the property, as well as avoiding touching their face, eyes, nose, or mouth and covering themselves properly with the elbow flexed in case of coughing or sneezing.
• Hand sanitizer gel stations are set up in various areas of the hotel.
• Cleaning and disinfection are maintained and performed in all public spaces.
• Do not spit. If necessary, use a tissue, put it in a plastic bag, tie it, and throw it in the trash, then wash your hands.
• Stay home when you have respiratory illnesses and go to the doctor if any of the symptoms occur (fever greater than 38°C, headache, sore throat, runny nose, etc.).
• Avoid contact with people with respiratory diseases as much as possible.
Hotel transportation
• Maintain frequent handwashing for 20 seconds.
Reception desk
• The access points are cleaned and sanitized daily.
Housekeeper
• Changes linens daily.
• Cleans and sanitizes rooms daily, following room standards, with particular attention to high-touch areas, such as telephones, controls, knobs, and desks.
• Public areas are kept clean according to the area standard.
Maintenance
• Apply and check the correct chlorine level in the pools.
• Routinely clean and replace air conditioning system filters.
Food and Beverage
• All consumer centers have digital menus downloadable to devices via QR code.
• The use of face masks is optional for guests who wish to wear them.
Creating Moments
• Gaming stations are kept clean daily according to area standards.
Fitness Center
• Promotes the use of hand gel and individual use of personal items.
Spa
• All areas are kept clean and with the presence of hand and surface sanitizer for front contact areas.
• The use of steam, sauna, and jacuzzi are serviced by prior reservation.
In the following links of interest, you will be able to review relevant and up-to date information about COVID-19, as well as various preventive measures to avoid the contagion of this virus.
https://www.gob.mx/salud/documentos/covid19
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
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Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).
Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.
a) General Data
The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:
Additionally, this information can be used for the following non-essential purposes:
b) Financial and Patrimonial Assets Data
The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).
According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.
The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.
Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.
When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.
Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.
Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.
This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com
Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.
Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.
If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.
For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.
This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.
Last Updated: June 1st 2020
